Saeco PicoBaristo DeluxeSuper-automatic espresso machine

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We’re glad you had a great experience using Philips products, thank you for sharing your feedback and for your review!

Thank you for sharing your experience with your PicoBaristo Deluxe SM5573/10 Super-automatic espresso machine. We’re pleased to hear that your machine has served you well for many years, but we’re truly sorry to learn about the challenges you’ve faced in sourcing spare parts and repair options in South Africa. We understand how important convenient access to spares and fair repair services are, and your feedback is very valuable to us. To assist you further, please reach out to us directly at 27 80 11 12 13 4 (Sunday to Friday, 7:00 AM – 6:00 PM), or send us your concern through this link: https://www.home.id/en-ZA/support/contact/email. Our team will gladly guide you on the best possible solution.

Hi Moe, Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you. You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays). We look forward to hearing from you.

Hi Notabarista, Thank you for sharing your experience through this review. Although, we're sorry to hear that your new espresso machine didn't meet your expectations. Please, let us help you improve your coffee experience. At the beginning of usage, it is normal that the first brewed coffees could be a bit watery as the system needs time to adjust. Please, brew a few cups of coffee more in order the machine can optimize the extraction. Additionally, we recommend you to adjust the grinder, and aroma settings, as they influence the strength of the coffee. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!

Hi, thanks for leaving a review. We're really sorry to hear that you've had a negative experience with your coffee machine. Of course, we aim to design products that last for a long time, and an issue like this is unexpected. We're glad to hear that you've reached out to our team, and we hope that we can provide you with a solution very soon. In the meantime, if there's anything we can help you with, kindly reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to hear from you soon!